Quistonarion Limited Warranty Policy

Quistonarion Technology LLC (“Quistonarion”), located at 5482 Willow Springs Dr, Suite 210, Riverside, CA 92507, United States, warrants that the products listed below are free from defects in material and workmanship for the specified warranty periods. Warranty coverage is limited to the country of original purchase (“Territorial Scope”). Transferring the product to another country voids this warranty.

Your Legal Rights

This warranty supplements your statutory rights regarding defects, which remain unaffected and freely exercisable.

Warranty Eligibility

Coverage applies when:

  1. Defects appear during the specified warranty period

  2. The defect results from material or workmanship issues

  3. You follow the proper claims procedure

  4. The product/components aren’t excluded (see below)

Warranty Claim Process

  1. Initial Contact:

    • Direct purchases: Contact Quistonarion Support at (951) 782-4550 or warranty@quistonarion.online

    • Retail purchases: First contact your authorized dealer

  2. Required Information:

    • Proof of purchase (receipt/invoice)

    • Product serial number

    • For direct purchases: Order number suffices

  3. Troubleshooting:

    • Our technicians will guide you through diagnostics

    • May require software updates/installation

    • If unresolved, we’ll authorize a return

  4. Return Shipping:

    • Use original packaging or equivalent protection

    • We provide prepaid shipping labels for valid claims

    • Ship to: Quistonarion Service Center, 3824 Industrial Parkway, Riverside, CA 92509

Warranty Coverage Periods

Coverage begins on purchase date (as shown on receipt) or activation date for direct purchases without clear documentation. Pre-order items are covered from shipment date.

Product Warranty Terms

Robotic Mower Series:

  • Batteries: 2-3 years (varies by model)

  • Core Components: 1 year (motors, GPS, charging stations)

  • Wear Parts: 90 days (blades, brushes, filters)

SPINO E1 Series:

  • Motor Module: 24 months

  • Structural Components: 24 months

  • Wear Parts: 3 months

Complete warranty tables available at quistonarion.online/warranty-details

Warranty Exclusions

This warranty does not cover:

  1. Normal wear of consumable parts (though we replace defective wear parts within 30 days)

  2. Cosmetic damage not affecting functionality

  3. Improper use contrary to product manuals

  4. Unauthorized modifications/repairs

  5. Damage from accidents, natural disasters, or improper maintenance

  6. Products without valid proof of purchase

  7. Altered/removed serial numbers or labels

Warranty Service

For valid claims, Quistonarion will:

  1. Repair using new or refurbished parts

  2. Replace with functionally equivalent products

  3. Cover all labor and shipping costs

Replaced items become Quistonarion property. Repairs don’t extend the original warranty period.

For denied claims, you may:

  1. Pay for repairs (we’ll provide estimate)

  2. Have the unrepaired product returned

Contact Information

Quistonarion Warranty Services
Phone: (951) 782-4550
Email: warranty@quistonarion.online
Hours: Monday-Friday, 8AM-5PM PST

Service Center Address:
Quistonarion Technology LLC
3824 Industrial Parkway
Riverside, CA 92509
United States

This policy is effective July 2025 and supersedes all previous warranty documents.