1. Order & Shipping

    • How long does delivery take?
      Most orders ship within 1-2 business days. Continental U.S. deliveries typically arrive within 2-7 business days via FedEx, UPS, or USPS. International shipping times vary by destination.

    • Do you offer international shipping?
      We currently ship only to the contiguous United States. Unfortunately, we cannot ship to Alaska, Hawaii, Puerto Rico, Guam, or international addresses at this time.

  2. Returns & Warranty

    • What’s your return policy?
      Unopened items may be returned within 30 days for a full refund (minus shipping). Opened items may be subject to a 15% restocking fee. Defective products are covered under warranty.

    • How does the warranty work?
      Our products come with 1-3 year limited warranties depending on the component. Warranty claims require proof of purchase and may involve troubleshooting, repair, or replacement.

  3. Product Support

    • How do I set up my device?
      Detailed setup guides are available in the product manual and on our Support page. For complex installations, we recommend professional assistance.

    • Where can I find replacement parts?
      Genuine replacement parts are available through our online store or authorized service centers to ensure compatibility and maintain warranty coverage.

  4. Account & Payments

    • Can I change my order after placing it?
      Orders may be modified within 24 hours without penalty. After 24 hours but before shipment, changes may incur a 3.5% processing fee.

    • What payment methods do you accept?
      We accept all major credit cards, PayPal, and Klarna. All transactions are securely processed through encrypted payment gateways.