Cancellation Policy

For in-stock products, we accept order cancellations before the product is shipped or produced. For pre-order products, we accept order cancellations before the product is shipped or production begins, subject to Quistonarion’s instructions regarding specific pre-order products on our store.

  • Cancellation within 24 hours: No fees will be charged for orders canceled within 24 hours of placement

  • Cancellation after 24 hours: If order hasn’t shipped, we will charge a transaction fee for the refund (fees vary by country and payment platform)

  • Shipped orders: We cannot cancel orders that have already been shipped

Returns Policy

We accept product returns within 30 calendar days of delivery, subject to the following conditions:

Return Conditions

  • Products must be unopened, unactivated, and unused

  • Original packaging and all accessories must be intact

  • Valid proof of purchase required (receipt, invoice, or delivery confirmation)

  • Return requests must be made within 30 days of delivery

For damaged items (product damage, package damage, or missing parcels), please refer to our Quistonarion DOA Policy.

Note: A transaction fee will apply to all refunds:

  • 3.8% for credit card payments

  • 3.49% for PayPal payments

  • 3.8% for Klarna payments

Return Process

  1. Contact our customer service team at support@quistonarion.online to initiate a return

  2. Our team will verify your return eligibility

  3. If approved, you’ll receive detailed return instructions including:

    • Proper packaging guidelines

    • Return shipping address

    • List of required components to include

Refund Policy

Once we receive your returned items at our warehouse and verify the shipping information:

  • Refunds will be processed within 5 business days

  • You’ll receive email confirmation when your refund is issued

Late or Missing Refunds

If you haven’t received your refund after 5 business days:

  1. First check with your bank or credit card company

    • Some institutions require additional processing time

  2. If still unresolved, contact us at sales@quistonarion.online

All return shipments should be sent to:
Quistonarion Technology LLC
5482 Willow Springs Dr, Suite 210
Riverside, CA 92507, United States
Customer Support: (951) 782-4550
Email: warranty@quistonarion.online

Please note: Return shipping costs are the customer’s responsibility unless the return is due to our error or defective product.